Have you encountered any problems using our mobile app?
The latest version of the UniMove app has been available for download from app stores since May 21, 2025. Some of our members have experienced problems using the app since the update.
The most effective first aid for application problems is to completely remove the application from your phone and reinstall it. If the problems persist after this, please contact us either by email at sports@oulu.fi or via the feedback form on our website/in the app. Describe the problem in your message, take a screenshot of the app view if necessary, and also tell us your phone model.
Please always use your student email address or staff email address as your username. If you have both a student ID and a staff ID, HAKA will prioritize your staff ID. If your membership does not appear as valid with your staff ID, please contact us by email at sports@oulu.fi so that we can fix the problem.
The application is maintained and developed by an external system provider. We need information about any problems with the application so that we can report them to the system provider and they can take the necessary corrective measures.
During the summer, problems with HAKA authentication were caused by an expired certificate, which was fixed as soon as the problem was identified. Due to the large number of events in our calendar, this has placed a heavy load on the application. The load has been reduced by limiting the events displayed to those within a 6-week period.
Please note that the app requires at least Android 10 or iOS 13 to update and use. You can continue to use the old version if it is not possible to upgrade your phone, but not all features will work.