Have you encountered any problems using our mobile app?
Please familiarize yourself with the most common first aid instructions, which may help with problems encountered when using the app.
The most effective first aid for application problems is to completely remove the application from your phone and reinstall it. On some phones, the lack of location permissions has slowed down the performance of the app. Therefore, it is recommended to allow precise location when using the app.If the problems persist after this, please contact us either by email at sports@oulu.fi or via the feedback form on our website/in the app. Describe the problem in your message, take a screenshot of the app view if necessary, and also tell us your phone model.
Please always use your student email address or staff email address as your username. If you have both a student ID and a staff ID, HAKA will prioritize your staff ID. If your membership does not appear as valid with your staff ID, please contact us by email at sports@oulu.fi so that we can fix the problem.
The application is maintained and developed by an external system provider. We need information about any problems with the application so that we can report them to the system provider and they can take the necessary corrective measures.
Please note that the app requires at least Android 10 or iOS 13 to update and use. You can continue to use the old version if it is not possible to upgrade your phone, but not all features will work.